Returns & Exchanges
At Boxhero, we want you to be completely satisfied with your purchase. If your new fashion finds aren't a perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garments are unworn and in original condition.
Label and Ship
Print the prepaid shipping label provided by our portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing